Last updated: [01/10/2025]
At Eco-Frendly Pet Store, we make sure you can easily track your order from checkout to delivery.
Here’s how our order tracking process works:
🔹 1. Order Confirmation
After you place your order, you’ll receive a confirmation email within a few minutes.
This email includes:
Your order number
A summary of items purchased
Billing and shipping details
If you don’t see the confirmation, please check your spam or promotions folder.
🔹 2. Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Custom or handmade eco-products may require additional preparation time (we’ll notify you if so).
🔹 3. Shipping & Tracking
Once your order is shipped, you’ll receive a shipping confirmation email containing:
Your tracking number
A direct tracking link
The courier name (e.g., DHL, USPS, or local carrier)
You can click the tracking link anytime to check your order status.
🔹 4. Delivery Time
Estimated delivery times:
Domestic orders: 3–7 business days
International orders: 10–20 business days (depending on destination)
Please note: Delivery times may vary due to customs, carrier delays, or high seasonal demand.
🔹 5. Missing or Delayed Orders
If your order hasn’t arrived within the estimated time frame:
Check the tracking link for updates.
Contact the carrier for local delivery info.
If still unresolved, email us at [support@eco-frendly.com] — we’ll investigate and resolve the issue as quickly as possible.
🔹 6. Incorrect Address
Please double-check your shipping address before confirming your order.
We are not responsible for delays or lost packages caused by incorrect address details.
🔹 7. Eco-Friendly Packaging
All our shipments are packaged with eco-conscious materials — recyclable boxes, biodegradable fillers, and minimal plastic. 🌿
🔹 8. Contact Us
For any tracking issues or delivery questions, please contact:
📧 [support@eco-frendly.com]
🌐 eco-frendly.azurewebsites.net
