Last updated: [01/10/2025]
At Eco-Frendly Pet Store, we care about your satisfaction and want you to shop with confidence.
If you’re not completely happy with your purchase, we’re here to help.
🔹 1. Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
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The item must be unused, in the same condition that you received it.
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It must also be in the original packaging.
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Proof of purchase (order number or receipt) is required.
Some items cannot be returned for hygiene or safety reasons:
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Pet grooming tools
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Opened food or treats
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Personalized or custom items
🔹 2. How to Request a Return
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Contact us at [support@eco-frendly.com] with your order number and reason for return.
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Our team will review your request and provide the return shipping address.
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Once we receive and inspect your item, we’ll notify you of the approval or rejection of your refund.
🔹 3. Refunds
If your return is approved:
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We will process your refund to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
If you haven’t received a refund after 10 business days, please check with your bank or card provider before contacting us again.
🔹 4. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange it for the same item, email us at [support@eco-frendly.com] with photos and a description of the issue.
🔹 5. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item, unless otherwise agreed.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
🔹 6. Non-Returnable Items
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Sale items
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Gift cards
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Downloadable digital products
🔹 7. Damaged or Defective Items
If your item arrives damaged, please contact us within 48 hours of delivery.
Include photos of the damaged product and packaging so we can resolve the issue quickly.
🔹 8. Contact Us
For all return or refund inquiries, please contact us at:
📧 [support@eco-frendly.com]
🌐 eco-frendly.azurewebsites.net
